Refund Policy

This Refund Policy explains how refunds and cancellations are handled for customers on Lightineering.

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1. Project Payments

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• Projects are funded into escrow before work begins.

• Funds are released to engineers after project approval by the client.

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2. Cancellation & Refunds

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• Before work starts: Full refund of escrow funds.

• After work starts: Partial refunds may be issued, depending on progress.

• After deliverable submission: You may request revisions or open a dispute within 7 days.

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3. Exceptions

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Refunds are not available for:

• Completed and approved services.

• Customized or personalized projects already in progress.

• Payment processing fees, commissions, or optional in-app purchases (e.g. premium tools).

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4. Refund Processing

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Refunds are issued to the original payment method. Bank/card processing times vary.

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5. Contact

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For refund requests, email: support (at) lightineering.com

Zinātniski Pētnieciskā Saimniecība Sigulda SIA
Registration no. 40203316085
Institūta iela 6A - 1, Sigulda, Siguldas novads, LV-2150, Latvia